I have applied to BCU

View FAQs


Have you got questions about enrolling at BCU? Visit our enrolment FAQs.



What is my username? 

Your username is the same as your BCU application number. Your BCU application number can be found on emails you have received from the BCU Admissions team.  

Please note: your BCU ID number is different from your UCAS number.

How will Admissions contact me with updates on my application?

All communication from Admissions is via email – please ensure you check your spam/junk folder regularly if you have not received communication in your email inbox.

How can I reset my password? 

There is an option to reset your password on the main log in page for your mysrs portal. Please follow the steps on the forgotten my password option. If you still unable to access your portal please complete the contact form.

The system does not allow me to create a new application. Who should I contact?  

Please contact Admissions.

I've locked myself out of the application before submitting it, who can I contact to regain access?

If you have forgotten your password you can reset it via the forgotten password button on the log on screen.

If you do not know your BCU ID number please check your BCU communications or contact Admissions.

Current Application Status

I have emailed/uploaded my documents and have yet to receive a response. What should I do?

Please do not worry if you have yet to receive a response as we will review your documentation as soon as possible. Please do not try to upload and/or email these documents again as this will not speed up the process and may cause further delays in our response. You will be able to see via your portal once this has been actioned.

My application has been unsuccessful. Is it possible to have feedback on the decision?

Due to the high volume of applications we receive, we cannot provide feedback. Most unsuccessful decisions will be based on not meeting our entry requirements so please refer to the course profiles on UCAS (B25) or the BCU website. If you attended an interview or audition and did not receive an offer, we can provide feedback upon request.

I would like an update on my application.  

Thank you for your application to BCU. We aim to process all applications as quickly as possible. If you have applied using UCAS we will respond to your application within the published UCAS decision deadlines. If the university requires any further information or for you attend an interview, audition or portfolio review in support of your application we will send you an email to the email address listed in your application with further details. You can also check for outstanding actions via your mySRS portal.

What is the latest date to meet any conditions of my offer?

You need to meet the conditions of your offer before the start date of the course and before your are permitted to enrol. Please be aware that failure to meet conditions may result in withdrawal of your offer.

Changes to my Application

I have submitted my application and no longer wish to be considered for the course

If you have applied to BCU via UCAS then you are able to withdraw your application to BCU on UCAS.

If you have applied to BCU not using UCAS please contact Admissions, who will withdraw your application.

Can I change the course I have applied for?

Please submit details of the course change to Admissions in writing. Our Admissions team will review your application and advise whether the course change will be possible. Please use this form.

I would like to defer my application 

If you are thinking about taking a year out before coming to University, we will be happy to consider your application for deferred entry. You can only defer your application for one academic year. You need to have met the entry requirements in the year the application was made. Please use this form  Please note: Not all courses are able to defer entry.

How do I update/correct qualifications listed on my application?

If you have made an error on your application or have forgotten to include a qualification, please contact Admissions with details of the required changes. If a decision has already been made on your application BCU would be willing to reconsider your application provided it is made clear why the original information was omitted or incorrect.

How do I update my contact details?

UCAS application – Please update these via your UCAS account, this will automatically update your details with BCU.

Direct application to BCU – please contact Admissions confirming the change to your details.

I have made a mistake on the application form, how can I amend this?

If you have realised something is incorrect after submitting your application form, such as academic details, email us with your Applicant ID number so that we can update this for you.

Interviews and portfolios

My course has a portfolio requirement, where can I find further guidance on what to include in my portfolio?

Please read carefully the information we have emailed to you. If you have applied to one of our courses within the Arts, Design and Media Faculty, you can find their Portfolio Guidance here.

I am unable to upload my portfolio onto the portal, how can I send this to you instead?

Check the size and format and make sure you submit your work as one PDF or PowerPoint file try to compress the file if it's the size which is the issue. Your digital portfolio should be no more than 10MB. Alternatively, email your portfolio to us including your BCU ID number and course applied for.

I would like to change the date of my self-selected interview/audition.

Please click cancel date via the ‘Events’ option in your MySRS portal. Once this has been done refresh the page and self-select an alternative date as normal.

I have been asked to book an interview/audition, but there are no dates available.

Please contact Admissions.

Am I required to prepare anything for my interview/audition?

This would depend on the course that you have been invited to attend an audition/interview for. You would have had a communication where you are required to pre-prepare for your audition/interview. Please check to see if there is a guidance link under the ‘Events’ menu under ‘View details’ on your mySRS portal.

Information requests

I did not upload my certificates as part of my online application, can this be provided at a later date?

Yes. Certificates and further information will be requested via email asking you to upload relevant documents to your BCU mySRS portal should this information be required.

I no longer have copies of my GCSE/A Level certificates, what can I do?

We can accept:

  • The statement of results (must be stamped and dated by your former school or college).
  • A letter on letter headed paper confirming subjects and grades obtained.
  • An email confirming your subject and grades from your school/college sent directly to us with your applicant ID number.
  • You can request for replacement certificates with your examining board.
  • The statement of results (must be stamped and dated by your former school or college)

Please note that all academic documents will need to be provided prior to enrolment.


Prohibition List Check is listed in the outstanding actions of my portal, what does this relate to?

This is an additional check carried out by BCU so there is nothing that you are required to do in relation to this outstanding action. Once we have completed this check, we will mark it as Passed or Failed.

I already have a DBS, can this be used?

For Health and Education courses, we would need to check that your DBS certificate meets the University’s requirements. All DBS Certificates need to be enhanced DBS, for either the Child and Adult Workforce (Health courses) or the Child Workforce (Education courses), not for a voluntary role and registered to the update service. You will need to email us a copy of your enhanced DBS certificate to check if your certificate meets our required level of checks.

Once the checks have been completed we will contact you to post your original DBS certificate to the below address via recorded or special delivery:

Birmingham City University,
HELS Admissions,
University House,
B5 5JU.

If your DBS certificate does not meet the above requirements, then we would need you to apply for a new DBS via First Advantage online disclosures. The email link to complete this through First Advantage is sent to all applicants prior to their enrolment.


I have exceptional, extenuating circumstances which have disrupted my studies-who do I contact?

If you've applied to study a BCU undergraduate degree, Foundation Year, Higher National or Foundation Degree course and have experienced issues of a personal, social or domestic nature that have affected your studies, or your ability to meet our published entry requirements or offer, we'd encourage you to let us know by completing our Disrupted Studies form.

We appreciate there are some issues that can't be discussed fully within the personal statement in your application. These are often things of a sensitive nature. The Disrupted Studies form gives you the opportunity to demonstrate how your situation has affected your studies level 2 and level 3 qualifications that are needed as part of our course entry requirements or offer. These should be circumstances that haven't already been mitigated by an examination board, or taken into account prior to awarding marks for formal assessments, such as coursework.

Further information can be found here or you can contact a member of the Admissions Team 

Will COVID-19 affect my application, offer and start date.

All update to guidance can be found here.

Where do I access student support?

Advice and guidance can be found here

Where can I find out more about the Meet or Beat Scholarship?

More information on the Meat or Beat Scholarship can be found here

I need to request a letter to confirm my student status, who do I need to contact?

Unfortunately you will not be able to request a letter confirming your student status until the programme has commenced, you will also need to be fully enrolled on the programme. Once you are fully enrolled and on the course you will be able to obtain a letter confirming your student status through your school office. If you require a letter for applications such as your student finance, your BCU offer letter is all you require.

Contact Admissions

Still need help?

If you can't find the answer to your question, please don't hesitate to get in touch with our Admissions team.