We know that celebrating graduation ceremonies with family and friends is important to our graduates and we are excited to announce that guest tickets are now on sale at B:Music, Symphony Hall Box Office. There are a few things you need to know in order to book your tickets successfully to enjoy your celebration with your guests.
For students invited to 6pm ceremony on Friday 6 January 2023
If you had already purchased guest tickets for your previous ceremony date and time, the same seats under your existing booking have automatically been transferred over to your new ceremony date and time.
If you still need to book tickets, please be assured there is still plenty of seating available in your new ceremony but due to Symphony Hall box office needing to complete these reallocations, guest tickets sale are not currently available and no new bookings can be made. We will notify you as soon as these are released and will retain our policy that tickets will be initially restricted to up to two guest tickets per graduate to ensure equity for all new bookings.
If can no longer attend your new ceremony time and require a refund from Symphony Hall for guest tickets already purchased then contact us at firstname.lastname@example.org with your student ID number, booking reference number and the email address you used to complete your booking to receive a full refund.
Student tickets are free of charge and are to be collected from the Registration desk on the day of your ceremony.
Guest tickets cost £20.00 for adults and £10.00 for children (aged 18 months-14 years) plus £3.00 booking fee. All children (aged 18 months –14 years) must have their own ticket. Failure to do so will result in purchasing additional tickets (if available) on the day, which will be in a different area of the Hall than the initial two guest tickets. Should the Box office be required to reallocate your seating to accommodate additional guests you may be charged a relocation fee. For information about our policy on children attending please see our FAQs.
Please note the following flat-rate booking fee charges are also applied by B:Music, Symphony Hall Box Office:
- £3.00 per ticket for on-line, telephone and counter bookings
- £1.00 for postage of tickets (applicable to UK address only. For overseas addresses, tickets can only be collected on the day).
- Lost tickets - a minimum charge of £2.00 will be made by Symphony Hall for printing duplicate tickets.
We encourage you to choose the E-ticket option to avoid postage costs and receive your ticket directly to your email address, which can then be scanned on the day. Remember to share your tickets with your guests ahead of the day so they can get to their seats!
Each graduate will have received a direct link to their ceremony via email, please note that telephone bookings are currently not available.
All graduates are eligible to book two guest tickets initially to allow everyone an equal chance to bring guests with them, should they wish. If you have booked more than two tickets during the initial sale period, these will automatically be cancelled, and the purchaser will be liable for any booking fees incurred.
Additional guest tickets
If any additional tickets become available, these will be available for purchase from Monday 5 December, 10am from B:Music Symphony Hall box office. These tickets are sold on a first come first served basis, are subject to availability and will be in a different area of the hall from seats booked prior to this date.
We are keen to support all of our graduates and guest access requirements and B:Music Symphony Hall offer a number of accessible seats.
If you/student have a specific seating arrangement we need to be aware of please make sure you confirm these details to us when completing your online registration.
If your guests require a ticket with disabled access, additional room, a carer ticket, or are unable to book online please email email@example.com and we will support you with your requirements.
If your circumstances change and you are no longer able to attend, you will be able to request a refund up until Monday 16 January 2023. Your booking will be refunded however, you will be charged handling fees.
If you are unable to attend the ceremony because you have not received confirmation of your award you will receive a full refund provided this is claimed for by Friday 9 December 2023, after this date your handling fee will be retained.
Where you require a refund for guest tickets, please email firstname.lastname@example.org with your student ID number, booking reference number and the email address you used to complete your booking.
Double award holders
If you already hold or are due to be awarded multiple awards at BCU and your graduation ceremonies are scheduled for different dates/times, and you opt to attend them both, you will be eligible to purchase up to two guest tickets for each event you are attending. Please note you will be required to pay for all guest tickets you book.
If both of your awards are included in the same ceremony, you will be eligible to book up to two guest tickets initially, however you may be able to book more tickets if they become available on general sale.