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Enrolment

When can I enrol on my course?

An enrolment invitation will be sent to your personal email address. Please ensure to check your junk or spam folder if you do not see it in your inbox. 

I have been offered a place at BCU but have not received an email inviting me to enrol, what should I do?

First, ensure that you have accepted your unconditional offer. If you have, please check your junk or spam folder, as the enrolment email may have been filtered there.

How do I enrol?

You can and should, complete your online enrolment tasks before you start your course. Most students will be able to fully enrol online.

Some students may need to book an on-campus appointment to complete their enrolment. If you see an "Appointment" tab in your enrolment portal, you will need to schedule an appointment. If you do not see this tab, you do not need an appointment and can complete your enrolment online. All appointments will be held in the Enrolment Area, Mezzanine, Curzon Building, at our City Centre campus.

When is the deadline to enrol?

You must enrol as soon as you receive your invitation to enrol.

The final deadline for enrolment is Friday of week four from your course start date. If you have not enrolled by this date, you will be withdrawn from your course and notified by email. For Student Visa holders the University will also withdraw sponsorship and report this to the Home Office.

Can I attend classes and BCU whilst I complete enrolment?

Absolutely! You must attend and engage fully with your course whilst you complete enrolment. You will have access to campus buildings and online resources whilst you are completing enrolment (otherwise known as provisionally enrolled). Failure to attend and engage with your studies could lead to you being withdrawn from your course (see Student and Apprentices Attendance and Engagement policies).

How do I know I am fully enrolled?

Once you are officially enrolled and registered as a student at BCU, you will receive an enrolment confirmation email. 

When will I get my student ID card?

Your student ID card will be issued once your enrolment is complete. If you have an on-campus appointment, your card will be provided at that time. Otherwise, you will be able to collect it from a specified on-campus location. Full details will be sent to you in due course.

When I applied for the course I used the incorrect email, can I change this?

To update your email address, please log in to your MySRS portal. From the home page, click on the Personal Details icon, then select Amend to update your contact information. Make sure you update both the Home and Contact Details sections. 

Alternatively, you can raise a ticket via the Student Support Helpdesk. Please note that you will need your BCU network login details to access the Helpdesk. If you haven’t received these yet, please email enrolment@bcu.ac.uk with your Student ID number and the correct email address, and the team will update it for you.

My enrolment link isn't working. How can I enrol?

To go back into your enrolment page please log back into your MySRS portal (https://mysrs.bcu.ac.uk/), log in with your applicant ID and password then click on the Course option from the menu and you will see a section called Enrolment.

When you go into this section you will have the option to “view details” or “enrol now” which will then take you back to the enrolment page.

I am having problems enrolling online, what do I do?

Click on the help button next to the enrolment task for guidance. You can also ask our Enrolment Support Team to guide you through the tasks by calling 0121 331 5684 or email enrolment@bcu.ac.uk (include your Student ID number).

How do I know the progress of my enrolment and do I still need to come onto campus to enrol?

Once you finish each enrolment task, the task will change to green to show that you have completed it. So, if you have completed everything, all your tasks will be green, and we will send you an email confirmation verifying you are fully enrolled on your course.

If the tasks are blue, it means a BCU member of staff may need to look at this task before they can complete this for you, so please be patient and we will check it as soon as we can. Please note that if you have completed the Tuition Fees task you need to make sure you provide the correct information or payment by the Friday of week four from your course start date. This will include 50% payment of your fees if you or someone else is paying for your course, a letter from your sponsor if an employer or another organisation is paying your fees or a PG loan approval letter. Please note if your tuition fees are £1,500 or less, the full tuition fee payment is required for enrolment.

You may need an on-campus appointment, you will be advised of this in the enrolment tasks. Only once this appointment has been held and all tasks completed, will you be fully enrolled.

If you are not sure what is outstanding or have any questions about the enrolment process or your ID card, please contact the Enrolment Support Team (contact details above).

Where can I find my BCU email and password?

When you are invited to enrol, you will receive a separate email containing your student login details. These credentials will allow you to access key university systems such as iCity, Moodle, your BCU email account, and more.

Please ensure you check your junk or spam folder in case the email has been filtered there. If you are unable to locate the email or are experiencing issues accessing your account, please contact the IT Helpdesk at ithelp@bcu.ac.uk to request that your login details be resent.

I cannot upload my proof of qualifications. What should I do?

If you are experiencing difficulties uploading your proof of qualifications, please email the document(s) to enrolment@bcu.ac.uk , ensuring you include your Student ID number in the message. A member of the team will upload the documents on your behalf. 

I am required to do a DBS check where Can I access support for this?

If you have any issues completing these checks, please get in touch with your Faculty Student Centre. 

Who can I contact about enrolment?

The Enrolment Support Team can be contacted by email or telephone. The team are available Monday to Friday, 9am until 5pm.

Email: enrolment@bcu.ac.uk
Telephone: +44 121 331 5684  

When you contact the Enrolment Support Team via email, please include your Student ID number. When calling please have your Student ID number to hand, as this will enable us to assist you with any queries you may have.

Course, personal and contact details

My course details are incorrect, what can I do?

Click on the Course Details enrolment task and check your course details carefully. If your course or start date is incorrect, please let us know and provide further details. This will turn the task blue, and a staff member will check it and contact you so that this task can be completed. 

My name is incorrect. How can I change it on the portal?

Unfortunately, you are unable to update your name directly through the portal. To request a name correction, please email evidence of your legal name—such as a passport, marriage certificate, or deed poll document, to enrolment@bcu.ac.uk , and include your Student ID number in the email. Our team will then arrange for the necessary updates to be made.

Alternatively, if your name is incorrect, it will be reviewed and updated when you upload your identification documents as part of your enrolment tasks.

My date of birth (DOB) is incorrect how can I change it on the portal?

You cannot change your DOB on the portal, please email evidence of your DOB e.g., passport, along with your Student ID number, to enrolment@bcu.ac.uk and we can arrange to get this changed for you. Alternatively, we will correct this when you upload your ID documentation as part of your enrolment tasks.

Why is there a dash instead of my Surname?

The surname field is a mandatory requirement in our student records system. As your passport does not include a surname, a dash (–) has been entered in this field to ensure system compatibility and to prevent data validation issues. This is a standard practice to maintain consistency and accuracy across official records.

I have changed my name since application or online enrolment

If you have legally changed your name, you will need to email your deed poll document or marriage certificate to enrolment@bcu.ac.uk. 

I don’t use my given name. What should I do?

In accordance with university policy, your official name on our system must match the name on your ID. However, you do have the option to set a preferred or ‘known as’ name, which can be used for internal communications and displayed on certain platforms.

If you would like to update your preferred name, please email enrolment@bcu.ac.uk, including your Student ID number, and the team will be happy to assist you with this update.

Why do you need to know about my disability needs?

We need to know about your disability, including mental health to enable us to arrange reasonable adjustments in relation to your studies. Click here to find out more about Disability Support at BCU. 

Why should I be on the electoral register?

If you are not registered, you cannot vote. The electoral register is also used in Credit Referencing when buying  items such as mobile phones or opening a bank account. Some employers also use Credit Referencing.

I’m not British, can I register to be on the electoral register?

Yes – Commonwealth, Republic of Ireland and some EU citizens are entitled to register and vote in all elections in Britain. Please Visit the UK government website for details.

I have not found accommodation yet, so I do not have a contact address to put on the Enrolment portal. What should I do?

Please place your UK home address as your term time address. You can then amend this afterwards by logging back into your MySRS portal and clicking on the address tile on your homepage. Don’t forget to update your address once you have secured your accommodation, it is important that we have correct details for all students.

I've not yet been allocated a room for my university accommodation. What should I do?

If you are not sure what your room number will be please leave this as your home address for now. When you do know, please amend the details on the MySRS portal. It is your responsibility to ensure these details are kept up to date.

Tuition Fees

I have selected the wrong tuition fee option. What should I do?

Please contact enrolment@bcu.ac.uk  with your Student ID number and confirm which option you intended to select. We will then assist you to update this information. We will reset the enrolment task and ask you to complete it again. It is important you accurately complete this section. Any incorrect information may result in you being liable for your tuition fees.

Why is the tuition fee task on my enrolment portal blue (pending approval)?

If it is blue, it means a member of BCU staff needs to look at this section before it can be completed.

If you are receiving a Postgraduate loan from Student Finance, please upload your Student Finance Entitlement Summary onto the enrolment task. If you are having difficulties uploading your funding document, please email it, along with your Student ID number, to BCU’s Collections Team at collections@bcu.ac.uk.   

If you are a financially sponsored student and need support or have any queries, please contact sponsor@bcu.ac.uk.Remember you need to upload a letter from the sponsor who is paying your fees, see our Finance FAQs for more information.

If you or a family member or friend are paying your fees you must pay 50% of your fees to complete enrolment. If the course value is £1,500 or less, full payment will be required to enrol. This task will remain as blue until the required payment has been made and the Collections team have been able to check that the required 50%  payment has been made.

Please remember that if you have not provided the required evidence or paid the required amount by Friday of week four from the start of your course, you will be withdrawn and no extension to make payment or provide payment evidence will be granted. For Student Visa holders the University will also withdraw sponsorship and report this to the Home Office.

How much do I need to pay to be able to enrol?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees. If the course value is £1,500 or less, full payment will be required to enrol. If you are required to attend an on-campus appointment we ask that payment is made before your enrolment appointment so that we can complete your enrolment as quickly as possible and by the enrolment deadline. Payments can be made via the online payment portal. 

If you are s a new entrant you will have received information about your tuition fees in your offer letter.

If you are a continuing student, you can find additional information here Fees for Continuing Students | Birmingham City University.

If you are unsure how much you need to pay or need help with payment, please contact BCU’s Collections Team at collections@bcu.ac.uk.

If you have told us that you are getting a Student Loans Company (SLC) loan you do not need to pay a deposit. However if your loan is not approved you will become liable for paying your tuition fees. For more information, please refer to the Tuition Fee Payment Policy.

Please see links below for more information on paying your tuitions fees.

How to pay your fees directly as a UK/Home BCU student | Birmingham City University

Paying your tuition fees as an overseas student | Birmingham City University

Where do I find my Student Support Number (SSN)?

When you reach the payment section of your online enrolment, if you have applied for Student Finance and your loan has been approved, you will be prompted to input a Student Support Number. You will find this on your Student Finance Entitlement Letter. It starts with four letters, then eight numbers and another letter at the end (e.g. AAAA12345678B).

How can I pay my tuition fees?

We provide our students with a flexible range of secure payment options so that everyone has a payment method to suit them. Your tuition fee can either be paid in full prior to, or upon enrolment or in many cases spread over manageable regular instalments. Find out more on our payments page. 

ID cards and checks

How do I know if my ID check been successful?

You will be contacted by email if further information is required.

I am a new UK student and do not have the correct documents, what should I do?

To fully enrol you must provide us with one of the following forms of ID:

  • Passport (Preferred Option)
  • UK Driving Licence (Full or provisional)
  • European Union Identity Card

If you are unable to provide one of the documents above, you will need to present two items from below in person on campus and the Enrolment Team will contact you to make the necessary arrangements: 

  • Birth/Adoption certificate 
  • Marriage/Civil Partnership certificate
  • Correspondence from Student Loan Company or local authority
  • National insurance card
  • HM Forces ID card
  • Credit card statement
  • Utility bill
  • Home office documents
  • Benefits statement (E.g. childcare, pension, etc.,)
  • Correspondence from HMRC (Inland revenue) 

How can I upload a photo for my student ID card?

You are required to upload a passport-style photo when completing online enrolment. On the enrolment task click ID Card Photo Upload and then Update and follow the instructions on the screen. Please note that this photo will be used for your student ID card (for courses where we issue ID cards).

I cannot upload a picture onto the MySRS portal, what can I do?

Email your photo to the Enrolment Support Team enrolment@bcu.ac.uk with your student ID. Once we have received and uploaded your photo, we will notify you when your ID card is ready for collection.

Please note that the photo must have the following specifications:

  • JPEG file
  • Pale/light clear background (e.g. plain light-coloured wall)
  • Portrait (headshot), facing forward
  • Colour
  • No filter
  • No hats or headgear (unless worn for religious reasons)
  • No hand gestures
  • No facial gestures
  • No sunglasses

I am enrolling for a course not based on BCU campuses – will I have a BCU Student ID card?

If you do not expect to visit campus as part of your course you will not normally be issued with a BCU ID card, however we can provide an ID card for you. Once you are enrolled, please contact your Faculty Student Centre to arrange collection.

International students

Do I need to book an enrolment appointment, or can I turn up on the day?

We ask that you book in advance so that we know when to expect you. You can book an appointment on your MySRS portal when completing the online enrolment task.

Appointments will take place on campus in the Mezzanine Area, Curzon building, City Centre Campus. Please book the first available appointment that you can attend, that way we can ensure you are enrolled as soon as possible.  

If you haven’t arrived in the UK yet, choose the appointment date closest to your predicted arrival date.

You will receive email confirmation once your appointment is booked. You can change your appointment by logging back into the enrolment task on MySRS portal.

If you come to enrolment without an appointment, we will do our best to accommodate you, but during busy periods we may need to book an appointment for you to return. 

Can I bring a friend or family member with me to my enrolment appointment?

There are many activities taking place at the start of term which means that campus can get busy. To help manage queues we ask that you do not attend enrolment in large groups. Only students with appointments should come to the enrolment centre.

I am an international student, what documents do I need to bring with me to my enrolment appointment?

Please have your Student ID number ready when you come in to see us.

Please bring the following documents:

  • Passport
  • Your share code (if you have not previously provided this) - this can be generated on the GOV.UK website *

*When generating a share code select the reason as Education/Study. Your share code should start with the letter S.

  • Proof that you have paid 50% deposit. PLEASE NOTE: This does not include any scholarship awarded.
  • Have your UK termtime address and UK mobile number (if you have one) ready to show us
  • Any other documents that you have been asked to provide

Providing proof of qualifications:

  • Admissions team will contact you to confirm which qualifications you need to bring. If you aren’t sure, you can contact them on International.admissions@bcu.ac.uk before your appointment.

My course is based at City South Campus, where do I go for my enrolment appointment?

You must attend an appointment at City Centre Campus. The enrolment centre is located in the Mezzanine Area, Curzon Building. Maps and directions can be found on our City Campus map page.

I am arriving in the UK after the start of my course. What should I do?

Please update your travel plans and arrival details on the mySRS portal. If anything changes you will need to log back in and keep us updated.

You should arrive in the UK before the start of your course. If you are going to be late you need to let the Enrolment Team know by logging this on the mySRS portal or by emailing enrolment@bcu.ac.uk for approval.

Please note: You must arrive in the UK and attend your scheduled sessions no later than the fourth week from your course start date. Arrivals beyond this point will not be permitted, and you will not be allowed to commence your course at BCU.

How much do I need to pay to be able to enrol?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees before your enrolment appointment. If your course fees are £1500 or less you will need to pay the full fee to enrol.

Any scholarships which may have been awarded are not included in this amount it will be deducted off the remaining amount after enrolment.

Can I pay for my tuition fee in cash?

No, but at BCU we have a range of secure payment options. Information on payments can be found here on our payments page.

When is the deadline to pay my tuition fee?

If you are self-funded, you need to make sure that you have paid the minimum amount of 50% of your course fees before you complete enrolment. If you are not able to make this payment you will not be able to enrol and continue your course. The deadline to enrol is Friday of week four from your course start date. If payments are not received and cleared by the deadline, you will be withdrawn from your course. The University will also withdraw sponsorship of your Student Visa and report this to the Home Office.

How do I open a UK bank account?

Guidance on opening a UK bank account can be found on our planning finances page.

How do I set up a UK telephone number?

You do not need to be a citizen of the United Kingdom to buy a sim card. Please do your own research before choosing the best mobile network for you.

You might want to compare networks: Mobile Phone Networks | Comparethemarket

Do I need to attend all my timetabled sessions?

Students are expected to attend all timetabled sessions even whilst they are completing enrolment.

International students studying on a Student Visa will be subject to the attendance monitoring process set out in the Student Attendance and Engagement Policy. You may also be subject to additional attendance requirements to ensure that the University can meet its legal obligations and that you fulfil the conditions of your visa. If you have low attendance and engagement, then the University may withdraw you from your course and report your withdrawal to the Home Office.

The Student Attendance and Engagement Policy can be accessed from the Student Contract page under the relevant academic year. 

How do I register with a GP?

Find information on how to register with a GP.

Who can help me to find somewhere to live during term time?

The Accommodation team can help with finding University accommodation. You can find information on our accommodation page, or you can contact the team at accommodation@bcu.ac.uk

BCUSU can also help with student housing, please visit Housing (bcusu.com) for lots of handy hints and tips.

You are expected to live in or around the Birmingham are so that you are able to fully engage in your studies and benefit from the many excellent facilities BCU has to offer. 

If I have Issues with e-Visa who do I contact?

The Student Services Batch Visa Scheme Team will be able to advise you, you can contact them at batch@bcu.ac.uk.