IT, computer networks and printing

As a BCU student, you'll have access to a wide range of IT facilities, systems and benefits. As part of your enrolment, we'll send you a username and password to access these services. If you need to change your password whilst off site, you can do so using the instructions for password reset.

Multi Factor Authentication (MFA)

When you first use your new login details to access any BCU services from outside of the University (including your new email account, Moodle, iCity etc) you will be prompted to register for Multi Factor Authentication (MFA).

MFA is the process of using two or more independent factors (a password AND a code) to verify your identity for a login - similar to what you may use with online banking.

As well as protecting your data and keeping your account secure, MFA also allows you to change your assigned password to something personal or more memorable. You will be able to change/unlock your password once you register for MFA.


The main service you will need to familiarise yourself with is our central web portal, iCity. iCity puts all your personalised information in one place, including your email account and course enrolment details. It also provides direct links to Moodle and your noticeboard which features important news and notices. 

Log in to iCity


Your email account will be the main point of contact used by the University to send important information to you. You can access your email account anywhere you can access the internet, so please make sure you check it regularly to avoid missing any important news or information.

Need help?

The IT Help team offers helpful technical support via email, phone 0121 331 6543, Twitter @BCU_IT_HELP and in person at the following locations:

  • City Centre Parkside Bridge Level 2
  • City South Ground Floor Atrium
  • Curzon Ask Desk Level 1

Wi-Fi on campus

Students with phone and laptop

The eduroam service allows students to access the internet at participating institutions across the UK (and increasingly the world) using your university email address and password.