Getting started with IT

As a BCU student, you'll have access to a wide range of IT facilities, systems and benefits. As part of your enrolment, we'll send you your BCU email address and password to access these services.

Getting started with IT

Multi Factor Authentication (MFA)

When you first use your new login details to access any BCU services from outside of the University (including your new email account, Moodle, iCity etc) you will be prompted to register for Multi Factor Authentication (MFA).

MFA is the process of using two or more independent factors (a password AND a code) to verify your identity for a login - similar to what you may use with online banking.

As well as protecting your data and keeping your account secure, MFA also allows you to change your assigned password to something personal or more memorable. You will be able to change/unlock your password once you register for MFA.

More on MFA


Your email account will be the main point of contact used by the University to send important information to you. You can access your email account anywhere you can access the internet, so please make sure you check it regularly to avoid missing any important news or information.

Generally, your email will look like this:

Student benefits and discounts

As a BCU student you can access student discounts and benefits on Apple hardware, Microsoft software products and Adobe design software and much more! Find out more on iCity once you've enrolled.

Discover your digital skills

Before you get going with our online systems at BCU, you can use the Digital Skills Discovery Tool to help you self-assess and improve your digital skills. Whether you need support engaging with online teaching or with using software for your assessments, recognising your own strengths and weaknesses will help you improve on the skills you have during your time at BCU and beyond.

More about the tool

IT Training


Our IT Training team offer regular free sessions and workshops for students once you're here, to get to know our IT systems.

Your tutor, or you, can request training sessions for groups, or we can arrange a one-to-one sessions on the basics, such as email, web browsing and word documents.*

IT Training

Help and support

Our IT Help Team is available during teaching hours to offer support across a range of channels, including:

  • online via the IT Self-Service Portal
  • over the phone on 0121 331 6543
  • on email at
  • in person at one of our IT help desks (Parkside Building, Curzon Building, and Seacole Building)

The team can help with issues from password rests to software downloads, hardware faults and replacement devices.

Using IT at BCU

From where to find your timetable or resources for your course to knowing where to find your personal information, check out our introduction to using IT at BCU.


Frequently Asked Questions

How do I get my University email address?

This will be sent to you when you complete online enrolment along with your password. Your University email address is usually in the format: To access your emails you can log on to iCity and click the mail icon in the top right of the page or type into your browser. If you need help with your email address or your student ID and password, contact IT Help.

Can I change my password?

If you have been set up with Multi Factor Authentication, you will now have access to reset or change your password for BCU services when you:

  •    Are working remotely from the BCU network (at home or somewhere else off campus),
  •    Have internet access and,
  •    Have access to another device (a mobile phone or tablet).

Just follow these simple instructions.

Can I get University emails on my phone or other mobile device?

Yes, you can set up as many devices as you like to receive your student emails. For more details, see our videos on YouTube or visit iCity. IT Help staff can help you set up your phone at the locations above.

Can I use my personal email at University?

Your student email account will be the main point of contact used by the University to send you important information, so please make sure you check it regularly.

What is Moodle?

Moodle is the University’s standard virtual learning environment. This provides a web-based system to support students in their learning. Information and resources can be uploaded to course topics as well a variety of other activities including the e-submission of coursework, discussion groups, and on-line tests.

Find out more about Moodle here.

What is iCity?

iCity is the University’s portal giving you access to your emails, timetable, course information, Moodle, Faculty information pages, Library information, University messages and news in one place.

How do I log on to iCity from home?

Type into your Internet browser and enter your student ID and password when prompted. Alternatively, go to the University website and follow the useful links in the top right-hand corner.

Can I use my own laptop or tablet to access WIFI at the University?

Yes, the WiFi network at Birmingham City University is called Eduroam. Select WiFi settings on your device and search for the Eduroam network. Once you have selected this, enter your University email address and password to connect. For more details, see our videos on YouTube or visit iCity. IT help staff can help you set up your laptop or tablet if required.

Can I access Eduroam from Birmingham City University accommodation?

Eduroam is not currently available in University accommodation.

Where can I get WiFi access in the University?

All campuses have wireless access in most locations.

What is Your Course?

Your Course gives you quick and easy access to your personal course and module information directly from iCity. You can view upcoming assignments, access Moodle, find contact details for your module and course leaders as well as your personal tutor. At a glance, you can see where you are in your studies and what work needs to be done.

What is my Timetable?

Your timetable is available as a tile on the iCity homepage which can also be synced with your smartphone.

What is the iBCU App?

The iBCU App gives you easy access on mobile devices to iCity and many other features and services. Use the following links to download the App for Android, iphone or Windows.