Student support services

Making the transition to university can be a big step at any age. That's why we're on hand to offer advice, support and knowledge on a wide range of issues.

Students in study area

Health and wellbeing

Our professional and confidential Health and Wellbeing services offer support for your physical, mental, emotional and spiritual wellbeing, helping you to make the most out of your time at university. We can help you with:

Disability support - Practical support and advice for students with physical or sensory disabilities, specific learning difficulties (ie dyslexia), autism or chronic medical conditions. We also provide information about additional funding such as Disabled Students’ Allowances, run a Personal Assistance Scheme and offer a dyslexia screening and diagnostic service.

Mental health and wellbeing - Practical support and advice for prospective and current students with mental health difficulties or concerns about their general wellbeing. We also provide advice and guidance for young people leaving care and applying to or already studying at university.

Sign up to Big White Wall

You can sign up to the online 24hr mental health support service Big White Wall for free using your BCU email address.

Counselling - Free, one-to-one counselling sessions with professional, qualified counsellors.

Health care - Make sure you get you jabs up to date before you start at university. And find out how to sign up with a GP. We also offer information about finding dentists and other health care providers in Birmingham.

Faith and spiritual wellbeing - Our Chaplains are here for students and staff, whether you follow a faith or have none.

Money matters

You may feel anxious about your finances and be wondering how you are going to manage to pay for your tuition fees, living expenses and other costs associated with going to University.

We are here to provide information and advice on a range of financial concerns, including debts (ie credit cards, loans and overdrafts), basic money management and budgeting skills and tax.

We are also responsible for the allocation of money from a number of student hardship funds which are subject to means testing and availability.

Sign up to Blackbullion

You can sign up to the online financial support service Blackbullion for free using your BCU email address.

Child care

As a parent studying at Birmingham City University, you more than anyone, will learn the skill of balancing studying, family life, and your own needs. Our specialist Childcare Adviser can offer specialist advice, guidance and support for all of your child care needs including:

  • Help to find child care provision
  • Advice on child care related issue
  • Balancing studying and family life.

Students on Curzon B benches

Get a mentor

Student mentoring is a great way to learn about university life, get the lowdown on which social and sports societies to join, and find out about the support available for study skills, student finance and finding work experience opportunities. Our mentors have personal experience of starting out at university and are happy to talk through the challenges of being in your first year.

Visas and immigration

Our International Student Advisors offer a wide range of services for both new and continuing international students. 

We can provide advice and support on:

  • visa extensions
  • travel outside the UK while studying
  • funding and finance issues
  • applications for student finance
  • working during your studies
  • working after your studies
  • personal matters such as homesickness and adjusting to life in the UK