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Vahid Javidroozi

Name: Vahid Javidroozi

Research Title: Developing a framework for business process change to integrate systems and services in Smart City Development

Name of Director of Studies: Professor Adrian Cole

Key Contact Details - Email:

About the Project: The project explores the challenges of Business Process Change (BPC) in Enterprise Systems Management (ESI) and reflecting on the change procedure in Smart City development. The emphasis of the research is on identification of the challenges of Service transformation in Smart City Development, prioritisation and comparison of all identified and anticipated challenges in ESI and Smart City Development, examining various process change solutions and techniques for systems integration and recognising their usefulness and effectiveness in Smart City Development, in order to address the challenges.

Research Activities:
Research journey contains four main phases:

  • Phase-1: Data gathering: Secondary data collection from literatures (Journal articles, Reports, Books, Conferences) and Primary data collection by survey (Questionnaire and Interview)
  • Phase-2: Analysis & result: This phase comprises both qualitative and quantitative analysis. Gathered data from phase-1 (literature review, interview, and questionnaire) need to be analysed and transformed to useable information. In this phase, all collected data from primary and secondary sources are analysed, summarised and presented as some tables and diagrams to be more understandable and accessible for reader. In other words, data would be converted to information throughout this phase.
  • Phase-3: Discussion: In this phase, a comparison between the results of literature review (Secondary data) (Qualitative) and interview/questionnaire (Primary data) (Quantitative/Qualitative) will be carried out to find a single knowledge about the most important BPC challenges and solutions in ESI and Smart City Development. Subsequently, a framework would be developed to employ “BPC tools & techniques in ESI” for “service transformation and address the BPC challenges in Smart City Development” (Figure 4). Hence, this step deals with both qualitative and quantitative analysis methods.
  • Phase-4: Validation: This phase will be carried out by utilising a City Council as a case study. The managers and implementers of Smart City Development in that city would validate the results. I would also consider a focus group of managers and implementers of smart city from the other cities, Business Process Reengineers from industry, and Smart City experts from academia as a supplementary, to validate the framework, if the initial validation was not comprehensive enough.

All steps of four methodology phases as well as all phases of the research methodology have been illustrated in two diagrams.

Findings: The outcome of the project is to develop a framework to transform traditional city’s business processes (services) to integrated systems and services within the smart city, using available BPC tools & techniques in Enterprise systems integration (ESI).

Achievements: The framework, which would be developed by this project, helps Smart City developers and authorities to efficiently and effectively deal with the challenges of process transformation in Smart City Development.

Recent Publication available at:

Affiliations: Birmingham City Council (BCC)