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Socio-Technical Systems

Socio-technical systems research focuses on the complex interrelationships between people, information, processes and technology. The group adopts an information perspective on socio-technical systems. This is based on the view that people drive the need for information processes derived from quality data, enabled by technology in the global digital society.

Information Modelling

The information modelling team aims to develop alignment between the data provided by technology and the information needs of society to provide meaningful information to inform decisions, actions and processes. Models are created to represent the information that needs to be derived from underlying data, and address issues of data provenance and data quality. This involves analysis of the context in which data are collected and information is given meaning, acknowledging that contextual and cultural factors influence perceptions of information semantics.

Areas of Activity

  • Making sense of sensor data in the Internet of Things (IOT)
  • Extending information content of Building Information Modelling (BIM)
  • Modelling the information content of video data
  • Building effective noise maps
  • Integrating information processes

Staff Working in this Group

Technology-Driven Change

The aim of the technology-driven change team is to improve the adoption of technological systems and transformation of processes to improve efficiency and performance, focusing on human and organisational aspects of the transition. This involves developing approaches that move our thinking away from a deterministic perception of technology. Technical, people and organisational aspects of a system are considered together by embedding socio-technical approaches to support transformational projects.

Areas of Activity

  • Business process transformation
  • Stakeholder engagement
  • Smart cities
  • Adoption of medical technology
  • Retrofitting of renewable energy technologies

Staff Working in this Group

Problem Structuring

The problem structuring team aims to provide tool kits for exploring complex problematic situations in socio-technical systems. The perceptions of different stakeholders are explored to surface potentially conflicting value systems that need to be addressed in order to achieve people-centred information-led connected technological systems. This involves the design of modelling methods and the development of online tools.

Areas of Activity

  • Technology rejection
  • Continued professional development
  • Placemaking and deviance in urban environments
  • Inventory management
  • Strategic information systems planning

Staff Working in this Group

Research Projects in this Group

Research Students
  • Miftah A Miftah Ghneim: A Multi-Stakeholder Information Model to Drive Process Connectivity in Smart Buildings.
  • Jake O’Connor: The Use of Technology and Gamification to Support Undergraduate Medical Training.
  • Nicki Schiessel Harvey: Assessing the Relationship Between Impact Assessment Approaches and Changing Values in Financing and Managing Public Goods: Learning Lessons from Evolving Visions of Inland Waterway Restoration Projects.
  • Md. Jakir Hossain: Entity Resolution Credit Rating Framework for Citizens with Limited or No Access to Financial Services in Bangladesh.
  • Nassir Ibrahim: Original Equipment Manufacturers’ Life-Cycle Cost Optimisation.
  • Stephen Murphy: Framework to Support the Transition to Open Source Software in Small to Medium-Sized Enterprises in the West Midlands.
  • Michael Bickerton: Situated Andragogy: An Investigation into Experiential Learning within the UK Film Production Workforce.
  • Emma Love: Perceptions, Deceptions, Contradictions and Innovations of European Graffiti in the Urban Environment.
  • Margarita Velasco: Adaptation for Replaceability in Web Services’ Interoperability.
  • Vahid Javidroozi: Smart City as an Integrated Enterprise: A business process centric framework addressing challenges in systems integration.

Key Publications
  • Feldman, G., Shah, H., Chapman, C. & Amini, A., (2016), ‘Enterprise Systems: The Upgrade Process Model’, Journal of Enterprise Information Management, 29(6), pp, 822-840.
  • Mayouf, M., Cox, S. & Boyd, D., (2015), ‘Using Soft Systems to Explore the Complexity of Space Beyond its Digital Representations’, International Conference on Construction Applications of Virtual Reality (CONVR), Banff, Alberta October 5-7, 2015.
  • While, D., Krasniewicz, J. & Cox, S., (2017), ‘A Generic Monitoring Framework for Pan European Energy Usage and Environmental Monitoring’, IEEE Computing Conference, 18-20 July, London, 2017.
  • Wilson, A. & McDonagh, J.E., (2014), ‘A Gamification Model to Encourage Positive Healthcare Behaviours in Young People with Long Term Conditions’, EAI Endorsed Transactions on Serious Games, 1(2).

Access all of our research publications in our digital archive.   BCU Open Access