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Student Services awarded quality mark

Student Services staff

Our Student Services department has been reaccredited with the Matrix standard, the international quality mark for advice and guidance.

Confirming the ongoing high quality of the service at the University, assessors noted in particular a clear student-first focus, excellent partnerships and networks and a strong innovation and service improvement culture.

The assessment took place over three days last week and included interviews with students, staff and partners.

Pamela Bell-Ashe, Director of Student Services, said, "In our feedback the assessor highlighted a number of strengths including a clear student-first focus; excellent partnerships and networks; effective signposting and referrals; good allocation of resources; a strong innovation and service improvement culture; strong leadership and direction and good use of CPD.

"Thank you to everyone who has helped us to retain this important award."

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