Click and collect
Collect your reserved library items
During the 2020-21 academic year we have added a "click and collect" option for borrowing essential library books.
How do I use the click and collect service?
The click and collect service allows you to reserve items on the library website and then arrange to come and collect them. You can reserve the majority of hard-copy items found during a website search. You cannot reserve electronic resources or reference-only copies.
By using this as an alternative to booking a study space, it helps with social distancing in our spaces.
When will my reserved item(s) be available for collection?
The length of time you will need to wait for your item depends on whether it is on loan, recently returned and in quarantine, or available on the shelf. As soon as your reserved items are available for collection you will be sent an email explaining how to collect your item.
Please note that there may be delays in obtaining items that are already on loan.
I've been asked to book a collection slot. How do I do this?
At Curzon and Mary Seacole Libraries, you will be asked to choose a time to come and collect your items. This is required to help us maintain safe numbers in the library. We will send you an email when your reserved items are available containing the link to book your collection slot. We hold your items for 7 days from the date the email was sent.
At the School of Art and School of Jewellery, you can visit at any time during opening hours. Numbers are restricted in order to maintain safe distancing but you will not need to book in advance. We will hold your items for 7 days from the date we sent you an email to say your items are ready.
You will need your ID card and library PIN to collect your reserved items.
How do I issue my reservation(s)?
Locate the reservation shelves in the library. These are usually shelves or trolleys near to the self-service machines (at Curzon Library, this is on the ground floor). Look for the first letter of your surname, followed by the first six digits of your student number.
Once you have located your items, use your ID card and four digit PIN on the self-service machines to borrow them. Your PIN was sent to your email address when you enrolled, but if you've forgotten it, you can reset it. You will need to enter both the eight digit student number and the two digit issue number on your ID card (for example, 1234567801).
Can I come into the library to borrow additional books?
The click and collect service is designed to free up space in the library, to aide with social distancing. If you would prefer a little more time to browse the shelves, please book a visit to the library.
Can I ask a question about reserving items or booking a collection slot?
Yes, please contact us using the chat service below.
Chat, email or text us your question
We'd love to hear from you, whether you've got a question about the information on this page or want to get in touch about something else.
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