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IT Support

Students around laptops

Due to the current Coronavirus pandemic, there may be some changes to services listed on this page. More information can be found on our dedicated support pageFor more information, including details on how we are supporting our applicants, please see our latest updates.


IT Help

The IT team offers helpful technical support via email, phone 0121 331 6543*, Twitter @BCU_IT_HELP and in person* at the following locations:

  • City Centre Campus – Parkside Building, Level 2 Bridge
  • City Centre Campus – Curzon Building Ground Floor, C033A
  • City South Campus – Seacole Building Ground Floor Courtyard
  • School of Art, Margaret Street – School of Art Library
  • School of Jewellery, Vittoria Street – School of Jewellery Admin Office

*Whilst the University is still working differently due to Covid-19, IT Help are operating an email-only model for support. Our phone line and physical help desks remain closed at this time.

If you have an IT related query or request, please send an email to and include your contact number. A member of the team will call you back. If you are on site, please follow the same procedure but include ‘ON SITE’ in the subject line. Your call will be prioritised.

Borrow a laptop

To borrow a laptop, visit one of our Lapsafe lockers at:

  • Parkside, Level 2 Bridge
  • Curzon, Next to the Student Hub, near the first floor entrance to the Library and on the ground floor opposite The Hive.
  • Millennium Point, Third Floor Social Area
  • City South, Ground floor, Seacole Courtyard 
  • Vittoria St, Adjacent to the Faculty Office
  • Margaret St, Reception next to Security.

You will need your student ID card and must accept the terms and conditions which are detailed opposite.

Returning a laptop

You will need to return the laptop to the one of the designated return points:
  • Curzon – next to the security desk, Eagle and Ball entrance
  • Parkside/Millennium point – atrium of the Parkside building
  • Seacole – main reception
  • School of Art – in the entrance atrium
  • School of Jewellery – in the entrance atrium
One of our student assistants will take this from you in order for it to be properly cleaned before returning it to the laptop locker. They will also provide you with a receipt which you can take away as proof of your return. Out of hours (after 5pm) returns can be made to security at Seacole, Curzon and Parkside buildings. For all other buildings, please return the laptop before 5pm on the day that you loan it, or before you leave site. You cannot take the laptop off site at this time.

How long can I loan the laptop for?

At this time you are able to loan a Windows laptop for a maximum of 6 hours. Mac laptops can only be loaned for up to 4 hours.

Can I take the laptop off-campus?

No. At this time we are asking that you return the laptop the day you loan it, before leaving site and before 5pm where possible.

Terms and conditions

  • Laptops can only be loaned by current BCU students with their ID card
  • The borrowed laptop is your responsibility - you are liable for any damage, loss or theft
  • If the laptop is lost or stolen whilst in your possession, you will be fined £500 and further criminal action may be taken
  • If the laptop is damaged whilst in your possession this may result in a fine
  • While we test all loan equipment regularly, we recommend you test the laptop on borrowing to ensure that it is working properly and report any issues to the IT Help Desk as soon as possible
  • Do not save your work on this laptop - only save to your Z drive or OneDrive

More Policies and Guidance

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