IT Support

Students around laptops

IT Help

The IT team offers helpful technical support via email, phone 0121 331 6543, Twitter @BCU_IT_HELP and in person* at the following locations:

  • City Centre Campus – Parkside Building, Level 2 Bridge
  • City Centre Campus – Curzon Building Ground Floor, C033A
  • City South Campus – Seacole Building Ground Floor Courtyard

*Physical desks are only available to students at this time. Staff should continue to email for help.

Borrow a laptop

To borrow a laptop, visit one of our Lapsafe lockers at:

  • Parkside, Level 2 Bridge
  • Curzon, Next to the Student Hub, near the first floor entrance to the Library and on the ground floor opposite The Hive.
  • Millennium Point, Third Floor Social Area
  • City South, Ground floor, Seacole Courtyard 
  • Vittoria St, Adjacent to the Faculty Office
  • Margaret St, Reception next to Security.

You will need your student ID card and must accept the terms and conditions which are detailed opposite.

Returning a laptop

Laptops should be returned to the locker from which they were borrowed. They will then be quarantined and cleaned before being available to loan out again. Find out more here.

How long can I loan the laptop for?

At this time you are able to loan a Windows laptop for a maximum of 6 hours. Mac laptops can only be loaned for up to 4 hours.

Can I take the laptop off-campus?

No. At this time we are asking that you return the laptop the day you loan it, before leaving site and before 5pm where possible.

Terms and conditions

  • Laptops can only be loaned by current BCU students with their ID card
  • The borrowed laptop is your responsibility - you are liable for any damage, loss or theft
  • If the laptop is lost or stolen whilst in your possession, you will be fined £500 and further criminal action may be taken
  • If the laptop is damaged whilst in your possession this may result in a fine
  • While we test all loan equipment regularly, we recommend you test the laptop on borrowing to ensure that it is working properly and report any issues to the IT Help Desk as soon as possible
  • Do not save your work on this laptop - only save to your Z drive or OneDrive

More Policies and Guidance

Chat, email or text us your question

We'd love to hear from you, whether you've got a question about the information on this page or want to get in touch about something else.

Get in touch

Keep up to date with library news

What to do in an Emergency Situation

In an emergency, including where a First Aider is needed, contact Security on extension...


Or from your mobile...

0121 331 6969