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IT Support

Students around laptops

Due to the current Coronavirus pandemic, there may be some changes to services listed on this page. More information can be found on our dedicated support pageFor more information, including details on how we are supporting our applicants, please see our latest updates.


IT Help

The IT team offers helpful technical support via email, phone 0121 331 6543 or Twitter.
They are also available at the following locations:

  • City Centre Campus – Parkside Building, Level 2 Bridge
  • City Centre Campus – Curzon Building, Ground Floor, C033A
  • City South Campus – Ground floor, Seacole Courtyard

Borrow a Laptop

To borrow a laptop, visit one of our Lapsafe lockers at:

  • Parkside, Level 2 Bridge
  • Curzon, Next to the Student Hub, near the first floor entrance to the Library and on the ground floor opposite The Hive.
  • Millennium Point, Third Floor Social Area
  • City South, Ground floor, Seacole Courtyard 
  • Vittoria St, Adjacent to the Faculty Office
  • Margaret St, Reception next to Security.

You will need your student ID card and must accept the terms and conditions which are detailed opposite.

Returning a Laptop

To return a laptop
  • Touch the screen and scan your ID card where indicated.
  • Place the laptop and power adapter into the flashing locker.
  • Plug the laptop back in using the cable in the locker: this will register the laptop as being returned.
  • Close the door, and check that the red light is on.
  • To print a return receipt Touch the screen to print a return receipt Scan your ID card.
  • You will receive a return receipt detailing your student ID number, locker number and the date and time of return

How long can I loan the laptop for?

You can borrow a laptop for an initial six hours - and then extend this for an additional 12 hours. You can do this via either of the following ways:
  • Click the link in the reminder email when your laptop is due back
  • Visit

Can I take the laptop off-campus?

Yes. Students must login onsite before taking the laptop off campus. However, some software will not function without connection to the University’s WiFi network.

Terms and conditions

  • Laptops can only be loaned by current BCU students with their ID card
  • The borrowed laptop is your responsibility - you are liable for any damage, loss or theft
  • If the laptop is lost or stolen whilst in your possession, you will be fined £500 and further criminal action may be taken
  • If the laptop is damaged whilst in your possession this may result in a fine
  • While we test all loan equipment regularly, we recommend you test the laptop on borrowing to ensure that it is working properly and report any issues to the IT Help Desk as soon as possible
  • Do not save your work on this laptop - only save to your Z drive or OneDrive

More Policies and Guidance

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In an emergency, including where a First Aider is needed, contact Security on extension...


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