Comments, suggestions and complaints

Here at Library and Learning Resources we're always keen to listen to your feedback, whatever it may be. Have we done a great job? Have you had a bad experience? Let us know! We will use your feedback to make improvements where we can.

If you leave us your email address, we will respond to you directly within 10 working days. Your personal data will only used for the purposes of monitoring feedback.

Birmingham City University is committed to safeguarding your personal data. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information including the General Data Protection Regulation 2018.

View a full copy of our privacy policy

Contacting us about how we use your information

If you have any questions, comments or concerns about how we use or handle your information please contact the Data Protection Officer at: Data Protection Officer, Information Management Team, Birmingham City University, University House, 15 Bartholomew Row, Birmingham B5 5JU, email informationmanagement@bcu.ac.uk.

If you are not content with how we handle your information please contact our Data Protection Officer. However you do also have the right to complain to the Information Commissioner at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Information about the Information Commissioner.