Understanding and Managing Behaviours of Self, Teams and Organisations - 20 Credits - Module

Course Code:
Short Course (6 days)
February 2019

Understanding behaviour and effectively reading others is not a hit and miss process but a skill which can be learned and then applied into every aspect of work and life. It is a core skill that will influence your professional working life. It contributes to win/win situations, and provides the skills to deal with conflicts before disruptive behaviour is escalated. This module is unique to BCU as it incorporates elements from the Intelligent Behaviour Analytics® which will enable you to understand  your personal behaviour and will significantly contribute to your further professional success.

What's covered in the course?

This BCU module explores the way in which people work with one another, manage their own behaviour, and relate more effectively to others. It is central to how organisations function and is an essential area in which health and social care professionals need to develop expertise. This module both augments and underpins the entire range of interpersonal and behavioural skills and applies them to leadership, team working and performance management, negotiation, implementing change or service improvement as well as to day-to-day routines. It is an overlooked but integral part of effective management. People are at the core of almost every business. Understanding personal behaviour and the behaviour of others is therefore crucial to effective management. 

The core of effective working is a combination of knowledge, skills, attitude and behaviour. Management training and education tends to focus on knowledge and skills. Attitude is assumed, and the study of how to understand, manage and work with different behaviour patterns is largely ignored. The process of understanding behaviours does not deal in absolutes, but in probabilities based on the evidence available.

Throughout this module, you will be encouraged to undertake student led activities and independent study with guidance and facilitation from designated academic support.  During the module, you will identify an area, or topic of study that is of interest to you and which you would like to critically review and evaluate, applying and reflecting this to your practice and/or your professional development.

Why Choose Us?

  • Lecturers presently work across many different industries/sectors 
  • Unique access to IBA (Intelligent Behaviour Analytics®) 
  • Users of IBA techniques have gone on to outperform in their chosen career path
  • Attending this programme gives you access to a specialised network of professionals
  • Tailored support is available to you so that you excel in your career


This course is worth...

20 credits


This course costs...


This course is not open to International students
Midwifery and social work

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UK or EU students

Award Start Mode Duration Fees
Module Feb 2019 SC 6 days £656

International Students

Sorry, this course is not available to international students.

The University reserves the right to increase fees in line with inflation based on the Retail Prices Index or to reflect changes in Government funding policies or changes agreed by Parliament up to a maximum of five per cent.

How to apply

Once dates for this course have been confirmed you will be able to apply online. If you are interested in this course please contact the module leader: Ann-marie.Cannaby@bcu.ac.uk.

This is a very interactive course that will combine academic theory with best practice. You will be asked to explore behaviours and emotions and reflect on how this can either contribute positively or be destructive to the organisation climate and culture.

The aims of the module are to:

  • Enable you to apply a series of interpersonal and behavioural skills within your work place;
  • Develop interpersonal skills and behavioural competence for self-management, team working and to enable improvements in the way you practice and deliver services.


Students will sit an exam at the end of the module which will involve a presentation.

Course dates

Please check the course dates to see when your chosen modules are available throughout the year.

Download the course dates

Our Facilities

We are constantly investing in our estate and are currently in the process of spending £260 million on new learning facilities.

We boast up-to-date, innovative facilities that simulate the real situations that medical staff may come across.

These resources are essential in offering students a hands-on introduction to health and social care practice. Much of our teaching is carried out within our state-of-the-art, £30m Seacole Building, which houses cutting-edge facilities.

Take a virtual tour of our skills suites at Seacole

In a sector where new techniques are constantly being discovered, we work hard to ensure that students learn using the most up-to-date equipment available. These include the only mock operating theatre in an English university and a cutting-edge radiography virtual clinical training facility, virtual ward and virtual case creator.

Virtual Case Creator

For pre-registration midwives, Virtual Case Creator software contains a range of scenarios to let you experience birthing situations and decide on appropriate interventions in a safe environment.

Hospital Ward

Our mock wards enable you to get a feel of what a ward is really like before you head out for your first placement. They contain ‘Sim Men’, which are demonstration dummies that develop ailments, allowing you to treat them as you would a real patient and build your confidence in reacting to the changing needs of patients.

The Hospital Ward can be adapted from a low care to high dependency care environment with the necessary monitoring equipment.

Part of the package is our SIM baby, SIM man and Mega code kid. There are also nursing manikins for fundamental skills teaching and various equipment to support essential skills teaching, such as blood pressure monitoring venepuncture and cannulation equipment.

Skills Practice and Clinical Enhancement facility

The SPACE (Skills Practice And Clinical Enhancement) learning facility lets you further practice the skills taught in class, at your own pace and convenience.

It is fully stocked with the specialist items and equipment needed for procedures such as taking blood pressure, giving an injection, abdominal examination of a pregnant woman and caring for ill babies in an incubator.

Biomedical Laboratories

We have recently installed new laboratory facilities to help you explore understand the scientific principles underpinning many of our courses. The physiology laboratory is equipped to help you learn about the way the human body works by performing investigative experiments. The biomedical science laboratory is undergoing an upgrade over the summer and will allow you to learn about anatomy, cellular processes, immunology and enzymology in a hands-on way that links directly to day-to-day health care.

Simulation Mannequins

We have several Simulation men (SIM men) and Simulation babies (SIM babies) which are leading edge, anatomically correct mannequins used for teaching specific techniques such as advanced adult and paediatric life support skills, acute and high dependency clinical skills, first aid and communication skills.

The SIM men and SIM baby mannequins are complete with software, which is used to replicate real symptoms, and are enhanced by the manipulation of for example blood pressure, pulse and heart rate for extra realism. SIM Man can also “talk” to the students which adds another dimension to their use in teaching clinical skills and in simulation exercises.

Mary Seacole Library

The Seacole library, based at City South Campus, is one of the UK's largest specialist health education libraries. The state-of-the art facility offers an extensive range of range of information and reference materials set out in a relaxing environment, conducive to studying. There are comfortable seating areas, group study areas, a silent study area and private study rooms.

The Seacole building houses a large open access IT Suite which comprises of 96 PCs, full colour printers, photocopiers and scanners. Our PCs utilise the latest Intel i5 core technology, all with:

  • Fast (unrestricted) internet connectivity
  • Ability to save files to USB, DVD & CD
  • Microsoft Office software
  • Research and statistical software
  • Storage space which can be accessed from any PC across the University and from home

Our PCs are also designed to support students who may have difficulties with reading and writing, featuring specialised software with zooming/magnification and screen reading capabilities, which may also be customised for individual student needs.

The IT Suite offers extended opening hours and is supported by a specialist Open Access Assistant during term time. In addition to the open access PCs within the IT Suite, there are 12 networked student PCs available within Seacole library.

Ann-Marie Cannaby

Dr Ann-Marie Cannaby

Professor of Nursing Sciences

Professor Ann-Marie Cannaby is a Professor of Nursing at Birmingham City University. Prior to this she was the Chief Nursing Officer at Hamad Medical Corporation, Qatar, where she was responsible for providing professional leadership to senior managers across the Corporation’s 8,500 nursing and midwifery staff, ensuring that high standards are set, achieved and maintained.

Ann-Marie’s clinical background is grounded in caring for patients with medical conditions. She has worked within large University Hospitals in the UK and has held a variety of clinical research and managerial roles including the post of Chief Nurse and Chief Operating Officer at the University Hospitals Coventry and Warwickshire NHS trust.

Ann-Marie is passionate about nursing care and has keen interests in both the nursing and operational/business functions of a hospital to provide the best care for patients. Ann-Marie has maintained an international nursing perspective, and has been involved in nursing and quality projects in Holland, Malawi, Australia and New Zealand.

Ann-Marie is actively involved in research and education and holds a first degree, a Masters degree and a PhD. Her main research interest focuses around the quality and governance of nursing workforce/services, improvement methods and the education of patients.

Module Leader

If you have any queries about this course please contact the Module Leader, Professor Ann-Marie Cannaby on:

Professional Navigators

Our Professional Navigators, Adele Millington and Nicola Clarke, are also on hand to offer guidance and will help you to choose which modules are best for you, taking into account your aims, professional or clinical experience, KSF requirements and your academic achievements.

Call Adele and Nicola on +44 (0)121 331 6162.

Professional practice routes

Have a look at all of our Professional Practice Healthcare routes available.

Professional Practice Routes