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Who you can talk to for support

The amount of services on hand to support you can feel a bit overwhelming and it’s sometimes difficult knowing where to go for the support you need. But there are members of staff who will always be there for you to point you in the right direction.

Students in study area

School Offices

Your school office is your first point of enquiry for any academic or wellbeing support at BCU. Each School within BCU has its own office to provide a personal, supportive and responsive service with staff on hand to answer course-related questions and signpost to key services.

Find your school office





Birmingham School of Architecture and Design +44 (0)121 300 4043 / 7883 Parkside Building, P426
Birmingham School of Art +44 (0)121 331 5970 Margaret Street, G19
Birmingham School of Media +44 (0)121 331 5719 Millennium Point, MP360
Royal Birmingham Conservatoire +44 (0)121 331 5901 Millennium Point, MP290
School of English +44 (0)121 202 4699 Millennium Point, MP360
School of Fashion and Textiles +44 (0)121 300 4115 Parkside Building, P304
School of Jewellery +44 (0)121 331 6477 Vittoria Street, Ground Floor, Admin Office
School of Visual Communication +44 (0)121 202 8518 Parkside Building, P404
School of Games, Film and Animation +44 (0)121 202 8518 Parkside Building, P404
Birmingham City Business School +44 (0)121 331 6488 Curzon Building, C207
School of Law +44 (0)121 202 8645 Curzon Building, C405
School of Social Sciences +44 (0)121 300 4352 Curzon Building, C335
School of Computing and Digital Technology +44 (0)121 300 4007 Millennium Point, MP230
School of Engineering and the Built Environment +44 (0)121 331 7424 Millennium Point, MP462
School of Education and Social Work +44 (0)121 331 7105

Seacole Building, SCT152
School of Health Sciences +44 (0)121 331 7149

Seacole Building, SCT144
School of Nursing and Midwifery +44 (0)121 331 7105

Seacole Building, SCT002

Personal Tutor

Your nominated personal tutor will be allocated to you during the first few weeks at university. They will be a member of the teaching team who can be approached for personal and professional advice during your time at BCU. The personal tutor system also aims to enrich your learning experiences both in university and practice.

Personal tutors are not necessarily experts in your subject area, but they are committed to supporting your learning, wellbeing and professional/academic skills whilst you are studying at BCU. For subject advice please see your programme leader or module leader.

The purpose of having one nominated staff member as your personal tutor is so that there is someone who knows you well beyond individual modules, who can help you develop personally and professionally. The better you get to know your personal tutor, the better they can support you!

Student Success Advisers

Student Success Advisers (SSAs) are here to support students throughout their journey at BCU. They're based within each of the faculties and provide support for student welfare, enhance the student experience and aim to develop a BCU culture within the faculty. They run events throughout the year, and can help students access services and wider university support networks.

SSAs also work with students who might be struggling academically, are disengaged with their course or need to retake assessments.

Get in touch with your Student Success Advisers:

Faculty of Arts, Design and Media (ADM)

Contact the team on or connect with the team on Moodle or Instagram.

Faculty of Business, Law and Social Sciences (BLSS)

Contact the team on or find out more about the team on iCity. You can also connect with them on Twitter.

Faculty of Computing, Engineering and the Built Environment (CEBE)

Contact the team on or on Moodle to book an appointment, view the FAQs and find out more about faculty activities.

Faculty of Health, Education and Life Sciences (HELS)

Contact the team on or find out more about the team on iCity. You can also connect with them on Moodle, Twitter or Instagram.

Your Students’ Union

As a student member of BCUSU, you have access to the wide range of fantastic services and facilities that the team offers. BCUSU is independent from the University and is run by five elected student officers.

BCUSU also runs the SU Advice Centre for information, advice and representation on a range of student welfare issues. The team mainly helps with academic matters (such as extensions, appeals and complaints), money issues (loans, debt, hardship funds, etc.) and housing problems (e.g. looking for accommodation, landlord/tenant disputes). We can also provide advice on other issues including consumer, legal and employment matters.

More about the Advice Centre