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Before you arrive

As a BCU student, you'll have access to a wide range of IT facilities, systems and benefits. As part of your enrolment, we'll send you a username and password to access these services.


The main service you will need to familiarise yourself with is our central web portal, iCity. iCity puts all your personalised information in one place, including your email account and course enrolment details. It also provides direct links to Moodle, iAsk and your noticeboard which features important news and notices. 

Log in to iCity


Your email account will be the main point of contact used by the University to send important information to you. You can access your email account anywhere you can access the internet, so please make sure you check it regularly to avoid missing any important news or information.

Need help?

The IT Help team offers helpful technical support via email, phone 0121 331 6543, Twitter @BCU_IT_HELP and in person at the following locations:

  • City Centre Parkside Bridge Level 2
  • City South Ground Floor Atrium
  • Curzon Ask Desk Level 1

Wi-Fi on campus

Students with phone and laptop

The eduroam service allows students to access the internet at participating institutions across the UK (and increasingly the world) using your university email address and password.