FAQs

For the fastest response - log, track and manage a call with IT Help via the Self-Service Portal

Call: 0121 331 6543

Email: ithelp@bcu.ac.uk

Visit us:

• Seacole Ground Floor Courtyard
• Curzon Ground Floor C033A
• Level 2 Parkside Bridge
• Vittoria St Admin Office
• Margaret St Admin Office

Log a call via the iBCU app for staff and students. Available on iOS, Android and Windows phones.

This will be sent to you when you accept our unconditional offer of a place along with your Student ID and Password. Your University email address is usually in the format: Firstname.Lastname@mail.bcu.ac.uk. To access your emails you can log on to iCity and click the mail icon in the top right of the page or type mail.bcu.ac.uk into your browser. If you need help with your email address or your student ID and password, contact IT Help.

No, your password is automatically generated and cannot be changed.

Yes, you can set up as many devices as you like to receive your student emails. IT Help staff can help you set up your phone at the following locations:

• Seacole Ground Floor Courtyard
• Curzon Ground Floor C033A
• Level 2 Parkside Bridge
• Vittoria St Admin Office
• Margaret St Admin Office

Your student email account will be the main point of contact used by the University to send you important information, so please make sure you check it regularly.

If you are having issues seeing your modules or any course content on Moodle, contact your school admin in the first instance. If you are seeing Moodle and/or Mahara technical issues, please contact IT Help:

For the fastest response - log, track and manage a call with IT Help via the Self-Service Portal

Call: 0121 331 6543

Email: ithelp@bcu.ac.uk

Visit us:

• Seacole Ground Floor Courtyard
• Curzon Ground Floor C033A
• Level 2 Parkside Bridge
• Vittoria St Admin Office
• Margaret St Admin Office

Alternatively, you can also contact IT Training by emailing IT.training@bcu.ac.uk.

There are a number of ways we can help you with this;

• IT skills training team run regular training workshops for students. A training schedule is available on iCity.
• Your tutor, or you, can request training sessions for groups of students. Your course tutor can arrange this or you can email ithelp@bcu.ac.uk.
• We can give individual students one to one sessions on the basics such as email, web browsing and word documents. Email ithelp@bcu.ac.uk for further assistance.

iCity is the University’s portal giving you access to your emails, timetable, course information, Moodle, Faculty information pages, Library information, University messages and news in one place.

How do I log on to iCity from home?

Type icity.bcu.ac.uk into your Internet browser and enter your student ID and password when prompted. Alternatively, go to the University website and follow the Useful Links in the top right-hand corner.

Yes, the WIFI network at Birmingham City University is called Eduroam. Select WIFI settings on your device and search for the Eduroam network. Once you have selected this, enter your University email address and password to connect.

IT help staff can help you set up your laptop or tablet at the following locations:

• Seacole Ground Floor Courtyard
• Curzon Ground Floor C033A
• Level 2 Parkside Bridge
• Vittoria St Admin Office
• Margaret St Admin Office

Eduroam is not currently available in University accommodation.

All campuses have wireless access in most locations.

Your Course gives you quick and easy access to your personal course and module information directly from iCity. You can view upcoming assignments, access Moodle, find contact details for your module and course leaders as well as your personal tutor. At a glance, you can see where you are in your studies and what work needs to be done.

Your timetable is available as a tile on the iCity homepage which can also be synced with your smartphone.

The iBCU App gives you easy access on mobile devices to iCity and many other features and services. Use the following links to download the App for Android, iphone or Windows.