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Certificates and transcripts FAQs

Can I request more than one copy of my award certificate?

There can be only one original degree certificate in circulation at any one time. If a student’s award certificate has been lost, stolen or damaged, a replacement may be requested.  In the event that the certificate has been damaged, you will be required to return the damaged certificate.

Replacement certificates will be issued at the University’s discretion, and the University reserves the right not to issue a replacement certificate or to specify reasons for this decision.

Replacement certificates will be produced in the format currently used by the University, and thus may not be an identical copy, but will have the same standing as the original which they replace.  If a replacement certificate is produced, the original will be invalidated, even if it was lost but subsequently located.

To request a replacement award / degree certificate, please complete the replacement form.

Can I change the name on my certificate?

The name printed on your degree certificate must match the official record held by the University on the student record system. It is your responsibility to ensure the name on your record is correct.

If your name is incorrect and your award is yet to be conferred at an exam board please go to your School office who will advise on how to amend this. Please note that it is not possible to amend your name once your award has been conferred at an exam board.

In circumstances where a former student is in the transition phase of gender reassignment and needs a record of their achievement under their new presenting gender, this request will be granted upon production of proof of name change and supporting medical evidence.

Students will be required to return their original award certificate before a new certificate can be issued. 

I never received my original certificate, how do I request this?

All recently qualified students will receive an email soon after their award is confirmed at an exam board. This email will notify you when your certificate and transcript is available to request and requires you to confirm your current postal address.

If you did not receive this email or have not received your original certificate please email certificates@bcu.ac.uk and include the following information: 

  • Full name as recorded when you were enrolled
  • Date of Birth
  • Student ID number (if Known)
  • Course studied
  • Date course was completed

If your award was prior to September 2010, we are unable to issue you with your transcript because detailed module information is unavailable from this time. You can request a replacement certificate and/or verification letter, which will confirm the course studied and award obtained (if applicable).

To receive either of these documents either complete the replacement form or contact  verifications@bcu.ac.uk and include the following information when making your request: 

  • Name as recorded when you were enrolled
  • Date of Birth
  • Student ID number (if known)
  • Course studied
  • Date course was completed

Can I request my transcript or award certificate electronically?

Unfortunately not, we are presently only able to provide hard copies of both certificates and transcripts.

What is a transcript and what information is presented on the transcript?

A transcript is an official document from Birmingham City University which provides a summary of academic performance, including qualification obtained, modules taken and marks achieved. It also details your University start date, programme of study, level and degree class conferred (as appropriate). The transcript is a legal University document and therefore cannot be altered.

Can I have information added or excluded from the transcripts?

It is not possible to amend the transcript as it is an official document presented in a standardised format which includes details of all modules that contribute to your award.

Timescales, delivery methods and table of costs

We are not able to prioritise document requests for any reason.  All requests received are important and therefore in fairness to all enquirers, requests are dealt with in the order in which they are received.  The table provides details of the standard processing time for requests. 

The University cannot accept responsibility for any loss, damage or delays incurred once documents have been posted. There is a three month waiting period to see whether documents are delivered or returned to the University before a replacement is produced for non-delivery.  If more than three months have passed since the posting date, and the documents have neither been delivered nor returned to the University, a replacement will be produced free of charge. 

If documents are lost or returned to the University due to an incorrect or incomplete address, replacement documents will need to be purchased. 

Document

Timescale

Delivery Method

Cost

First issue transcript

Posted within 10 working days of confirming postal address. 

 

Sent first class to UK home address

Sent via Royal Mail Track and Trace to international addresses

Free

Replacement transcript

First response within 28 working days of receipt of request

Sent first class to UK home address

Sent via Royal Mail Track and Trace to international addresses

Each School/Faculty will advise you what the associated cost is directly

First issue award certificate

Posted within 10 working days of confirming postal address. 

Students are advised to allow for a further 10 working days for delivery to UK addresses and up to 28 working days for international addresses

 

Sent first class to UK home address

Sent via Royal Mail Track and Trace to international addresses

Free

Replacement award certificate

First response within 10 working days of receipt of request

Sent first class to UK home address

Sent via Royal Mail Track and Trace to international addresses

£20.00

Verification of studies

First response within 30 working days of receipt of request

Sent via email or;

Hard copies can be provided upon request

Free

Certified copies of award certificates or transcripts

First response within 30 working days upon receiving official documentation

Sent first class to UK home address

Sent via Royal Mail Track and Trace to international addresses

Free

 

How do I make payment for my replacement certificate?

After submitting your request via the online replacement formyou will be contacted within 10 working days with follow up information. Once your request has been verified, you will be provided with a unique reference number and the link to our online store where you will be able to make payment by credit/debit card.

You will be required to make payment within 30 days. Failure to do so will cancel your original request and you will be required to submit a new request online.

 I have outstanding financial obligations, can I still request my documents?

Where our records show a balance of tuition fees is still payable to Birmingham City University according to the University’s Payment Policy, whilst any such fees remain outstanding, you are not eligible to receive a certificate or transcript. If you are advised of this in the first instance please contact the Collections Team (Finance) who will investigate any issue in which you believe all fees have been paid.

The collections team can be contacted at collections@bcu.ac.uk ; please quote your student ID number in the e-mail subject header.

If you do recognise that fees are owed and wish to make a payment you can do this securely online here .

Once you have paid your tuition fees please contact certificates@bcu.ac.uk and we will send further instructions on how to receive your certificate and transcript.

What are certified copies of award certificates and transcripts?

A certified document is a copy of your original document, which has been stamped and signed to confirm it is a true and accurate copy of the original. Certified copies can be useful if you do not wish to submit your original documents to a third party. Due to GDPR regulations you must be able to provide high quality scanned or photocopies of the originals for them to be certified as the University is unable to provide these.

Where can I receive further information?

For information relating to certificates (including replacement certificates) or transcripts, please email certificates@bcu.ac.uk

For information relating to verification of awards, please email verifications@bcu.ac.uk

For information relating to replacement transcripts please contact your School office +44 (0)121 311 5000

Should you have any further queries the Student Lifecycle team (Events) can be contacted on +44 (0)121 331 6898. 

Please note that due to the General Data Protection Regulation we cannot discuss information about a student with a third party over the phone or via email without that student’s handwritten authority.

Can you provide verification of award to a third party organisation?

All third party enquiries must now submit their request via Hedd www.hedd.ac.uk and will be responded to via this platform within a 10 working day timeframe. We will require a hand signed declaration from the former student alongside any enquiry from a third party organisation. Should you encounter any problems or have any queries, please email heddhelp@prospects.ac.uk, including your phone number if you would like a call back. 

Please note, we are unable to provide any verification if the former student holds any financial obligations with the university.