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Care Coordination Course

Care Coordination Course
Date and time
17 Aug 2021 (9:30am - 5:00pm)
28 Sep 2021 (9:30am - 5:00pm)
08 Nov 2021 (9:30am - 5:00pm)



£850 per person (for the two day course)

Please note: This two day course runs on set dates in 2021: 

  • 17 and 23 August (Cohort 5)

  • 28 September and 5 October (Cohort 6)

  • 8 and 15 November (Cohort 7)

Book now
Care coordination

Birmingham City University, in partnership with Undivided Training has developed care coordination training that offers a practical, step-by-step approach for the implementation of safe and effective care coordination.

The training will give staff the confidence, skills and knowledge required to deliver a fully personalised and integrated service to patients within a primary care setting.

The training follows the Coordinating Care competency framework, produced by the Health Education England and Birmingham City University in 2019.

This training will give staff the confidence to offer a proactive, personalised, coordinated and more integrated care service to patients.

Two day course with set dates

This is a two day course that runs on set dates.  You need to be available for both dates with a cohort, and they do not run on consecutive days.

  • Cohort 5 dates: 17 and 23 August
  • Cohort 6 dates: 28 September and 5 October
  • Cohort 7 dates: 8 and 15 November

What is covered in the training?

The two day long training sessions cover the key elements of care coordination. It explores four important areas of care coordination and is based on the HEE Care Coordination Competency framework (half a day is given to each area).

Session one - What is Care Coordination?

  • What is care coordination and what are the benefits to the patient?
  • Why do I need to do this training?
  • Where do care coordinators fit locally?
  • Care coordinators success stories
  • Key skill required to be a good coordinator

Session two - Effective communication and relationships

  • What does effective communication look like? (Active listening, ability to quickly establish rapport with patients, adapting style, etc)
  • Dealing with challenging patients
  • Sustaining and creating professional relationships

Session three - Aligning resources with patient needs, establishing accountability and creating proactive care plans 

  • Understanding the importance and purpose of health promotion.
  • Providing coordinators with knowledge about the range of services available.
  • Developing confidence in understanding suitability for different patient requests and practice in the process of matching a patients need to a service.

Session four - Implementing Care Coordination in practice

This session is focused on practical information and tips on how to implement care coordination within organisations following this training. 

  • What to expect and examples of best practice
  • How this will be communicated to patients
  • Information regarding further support and learning from each other

Why choose us?

  • Our 12-hour training is delivered by expert trainers online via Microsoft Teams. 
  • Participants will have access to ongoing support and learning via our bespoke "Moodle" and “Mahara” online learning platforms.
  • BCU has a proven track record in delivering high quality and flexible bespoke training.
  • The training team are passionate about sharing their knowledge and experience.
  • Attendees will receive a certificate of completion from Birmingham City University.

Online learning hub and Mahara: reflective portfolio

A key part of the training will be an online forum for staff to discuss their role and reflect on their own best practice.