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Colette is a full-time lecturer in Graphic Communication and a part-time PhD researcher. Before joining Birmingham City University in 2009, she worked for 15 years as a wayfinding consultant, inclusive design director and information designer. She researched and co-wrote the NHS official guidance on wayfinding in hospitals, published in 1999 and has had research papers and articles published on wayfinding in hospitals and other complex environments.
As project director and inclusive design director at Applied, a specialist wayfinding and information design consultancy based in London, she carried out user-focused research and developed map and sign solutions for legible city projects in Brighton and Leeds. As wayfinding design director at The Brand Union and Information Design Unit she designed wayfinding systems for over 50 sites, including 20 NHS hospitals, the Natural History Museum London, Tower Bridge, Wembley Arena, Heathrow Airport and shopping centres in Dublin and Dubai.
Colette has recently begun a PhD study exploring how people get disorientated inside buildings and what they do when they are spatially disorientated. She will compare her observational findings with data collected from professionals who design complex environments and develop wayfinding strategies to identify correlation or disparity.
Spatial disorientation in complex buildings. A phenomenological study of human wayfinding behaviour and spatial disorientation during task-based activity.
Director of the Sign Design Society (2000-2012)
Jeffrey, C. (2012) Wayfinding and Signage Accessibility and Inclusivity Review, London Organising Committee of the Olympic and Paralympic Games (LOCOG). For internal use, not published publicly.
Jeffrey, C. (2012) Wayfinding and Sign Design Strategy for the New Student Centre, London South Bank University, London. For internal use, not published publicly.
PhD study - Estimated completion 2016.
Note: Colette Jeffrey nee Miller
Jeffrey, C. (2011) Hospital Wayfinding: Whose role is it? Proceedings of Include 2011 conference, Helen Hamlyn Centre, Royal College of Art, London, UK. 18-20 April 2011.
Jeffrey, C. (2011) Accessible Mapping: What to leave out, Proceedings of Include 2011 conference, Helen Hamlyn Centre, Royal College of Art, London, UK. 18-20 April 2011.
Transport for London (2010). Legible London Inclusivity Report. Produced by Applied Information Group, London. (Researched and written by Jeffrey, C).
Jeffrey, C. (2011) Hospital Wayfinding: Whose role is it? in Include 2011 conference, Helen Hamlyn Centre, Royal College of Art, London, UK. 18-20 April 2011.
Jeffrey, C. (2011) Accessible Mapping: What to leave out in Include 2011 conference, Helen Hamlyn Centre, Royal College of Art, London, UK. 18-20 April 2011.
Jeffrey, C. (2011) Get Lost! Identity and Wayfinding in schools one-day seminar in Architecture Centre Network seminar series, Birmingham, 1 Feb 2011.
Jeffrey, C. (2010) Losing your patients. Can hospital signs ever work? in ResCon 2010, Birmingham City University, 21 June 2010.
Jeffrey, C. (2009) Inclusive design is clever design in InfoDesign 09 conference, Information Design Association, London: Greenwich July 2009.