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IT, computer networks and printing

Q

How do I get help with IT-related problems?

The IT team can be contacted by phone 0121 331 6543, by email ithelp@bcu.ac.uk by Twitter or in person at the following locations:

  • City Centre Parkside Bridge Level 2
  • City South Seacole 361
  • City North Baker Level 1 Student Hub
  • Curzon C173
Q

How do I get my University email address?

This will be sent to you when you accept our unconditional offer of a place along with your Student ID and Password. Your University email address is usually in the format: Firstname.Lastname@mail.bcu.ac.uk. To access your emails you can log on to iCity and click the mail icon in the top right of the page or type mail.bcu.ac.uk into your browser. If you need help with your email address or your student ID and password, contact IT Help.

Q

Can I change my password?

No, your password is automatically generated and cannot be changed. 

Q

Can I get University emails on my phone or other mobile device?

Yes, you can set up as many devices as you like to receive your student emails. For more details, see our videos on YouTube or visit iCity. IT Help staff can help you set up your phone at the following locations:

  • City Centre Parkside Bridge Level 2
  • City South Seacole 361
  • City North Baker Level 1 Student Hub
  • Curzon C173

Look out for our IT Help Clinics which are advertised on iCity and Twitter

Q

Can I use my personal email at University?

Your student email account will be the main point of contact used by the University to send you important information, so please make sure you check it regularly.

Q

How do I get help using e-learning tools such as Moodle?

For support with e-learning tools such as Mahara, Moodle and Turnitin, contact IT Help on 0121 331 6543 or email ithelp@bcu.ac.uk.

  • City Centre Millennium Point Level 1
  • City South Seacole 361
  • City North Baker 513
  • Curzon C173
Q

What if I’m struggling with IT generally?

There are a number of ways we can help you with this;

  • IT skills training team run regular training workshops for students. A training schedule is available on iCity.
  • Your tutor, or you, can request training sessions for groups of students. Your course tutor can arrange this or you can email ithelp@bcu.ac.uk.
  • We can give individual students one to one sessions on the basics such as email, web browsing and word documents. Email ithelp@bcu.ac.uk for further assistance.
Q

What is iCity?

iCity is the University’s portal giving you access to your emails, timetable, course information, Moodle, Faculty information pages, Library information, University messages and news in one place.

How do I log on to iCity from home?

Type icity.bcu.ac.uk into your Internet browser and enter your student ID and password when prompted. Alternatively, go to the University website and follow the Useful Links in the top right-hand corner.

Q

Can I use my own laptop or tablet to access WIFI at the University?

Yes, the WIFI network at Birmingham City University is called Eduroam. Select WIFI settings on your device and search for the Eduroam network. Once you have selected this, enter your University email address and password to connect. For more details, see our videos on YouTube or visit iCity. IT help staff can help you set up your laptop or tablet at the following locations:

  • City Centre Parkside Bridge Level 2
  • City South Seacole 361
  • City North Baker Level 1 Student Hub
  • Curzon C173

Look out for our IT Help Clinics which are advertised on iCity and Twitter.

Q

Can I access Eduroam from Birmingham City University accommodation?

Eduroam is not currently available in University accommodation.

Q

Where can I get WiFi access in the University?

All campuses have wireless access in most locations.

Q

What is Your Course?

Your Course gives you quick and easy access to your personal course and module information directly from iCity. You can view upcoming assignments, access Moodle, find contact details for your module and course leaders as well as your personal tutor. At a glance, you can see where you are in your studies and what work needs to be done.

Q

What is my Timetable?

Your timetable is available as a tile on the iCity homepage which can also be synced with your smartphone.

Q

What is the iBCU App?

The iBCU App gives you easy access on mobile devices to iCity and many other features and services. Use the following links to download the App for Android, iphone or Windows.