Good communication skills are fundamental to the delivery of high quality care to patients and their carers and can help professionals cope with difficult situations.
This module will allow you to explore strategies for dealing with emotions, breaking bad news, confronting colleagues, dealing with difficult situations, structuring consultations and diversity in communication.
We have a Disability Tutor who can help and support you.
Credit Accumulation and Transfer Scheme (CATS) rating
The Credit Accumulation and Transfer Scheme is a system in which you can accumulate the credits and build them towards recognised awards, if you so wish. This single module course provides 15 Level 6 (Degree level) credits.
This module could count towards a Top-Up Degree
- This is a generic module, suitable for many healthcare disciplines, within the BSc Dimensions in Health Care Framework. It can be studied as a 'strand' or a stand-alone module for students who are returning to study or who wish to improve their existing skills.
- It will be appropriate for many of the clinical pathways accessible in the Dimensions in Health Care Programme.
- The module has been designed to reflect some of the core dimensions of the Knowledge and Skills Framework (KSF) so attending should contribute towards achieving these.
Professional/Health Care Diploma or 120 credits at Level 5 (Diploma) or equivalent is necessary.
If you're unable to use the online form for any reason, you can complete our PDF application form instead.
Online application and enrolment process
- Complete an online application form via the link. The form requires you to submit a completed authorised funding form which must be uploaded with the application. Alternatively, you can download a hard copy application form.
- When your submitted application form has been processed and approved, details of the module and enrolment details will be sent to the email address stated on your application form.
- You will be sent an email asking you to complete your online pre-enrolment. This must be completed before you enrol.
- Without proof of funding, you will not be able to complete your enrolment/receive online pre-enrolment email. The funding form must be received within four weeks of the enrolment date; otherwise you will be withdrawn from the course.
Please submit your application as early as possible. We aim to give you a decision within two weeks of receiving your application. Please note that NHS Trust application deadlines may differ from our own and you should check with your NHS Trust training/education contact for confirmation of their deadlines.
Please ensure that you include full details of your qualifications and relevant work experience as part of your application.
Method of payment
The method of payment of your course fees will differ depending on whether you are a self-funding, sponsored or contracted/commissioned applicant. Definitions are provided below and you must choose the appropriate option when prompted. If you are unsure which funding method applies to you please consult your training/education contact in your NHS Trust prior to applying:
You are paying for the course and responsible for the fees.
Select 'Self Funded' when making your application.
Course fees are paid directly by the employer/NHS Trust which means we invoice your employer/NHS Trust to obtain payment.
To apply for this course you must download and complete the CPD Sponsorship Agreement Form, and submit it with your application. The upload facility is available in Section 3 of the application form: Fees and Sponsorship.
Select ‘Sponsored (eg employer, NHS Trust, charity)’ when making your application’.
The NHS Trust agrees with HE West Midlands for your course fees to be paid directly to the University from funds managed by HE West Midlands for pre-agreed programmes.
To apply for this course you must obtain a contracted/commissioned financial support form from your Trust contact and upload the completed form and submit it with your application. The upload facility is available in Section 3 of the application form: Fees and Sponsorship.
Select ‘Funded by HE West Midlands (Contracted/Commissioned)’ when making your application.
Contact: Debbie Lewis - Senior Lecturer
Tel: +44 (0)121 331 7160
Our Professional Navigators, Adele Millington and Nicola Clarke, are also on hand to offer guidance and will help you to choose which modules are best for you, taking into account your aims, professional or clinical experience, KSF requirements and your academic achievements.
Call Adele and Nicola on +44 (0)121 331 6162.